This article explains the most common validation messages:
Allegro could not find a product with the specified ID = These products are not yet in the Allegro product catalogue and therefore a product card must be created for them in the “Product cards” section. Detailed instructions can be found here.
Product with this EAN not found in Kaufland catalog = These products are not yet in the Kaufland product catalogue and therefore a product card must be created for them in the “Product cards” section. Detailed instructions can be found here.
The given description does not comply with the Allegro format, the description provided by Allegro will be used instead, or the offer will be published without a product description = For an explanation of this validation message and a possible solution, see here.
The availability of the offer is missing, check that the availability feed has the correct format and that the PRODUCT_ID in the product and availability feeds match = In case of this message, it is possible that there is no value under the given PRODUCT_ID in the availability feed, or the product is completely missing in the availability feed. If you see this message for all products, check the format of the availability feed and whether the PRODUCT_ID in the product and availability feed match. Follow these steps to resolve the issue:
- Go to the validation section and click on this validation message.
- Offers that are missing STOCK will be displayed. Copy the PRODUCT_ID of one of the offers.
- Go to the campaign settings and copy the availability feed link below and open it.
- Use CTRL + F to find the copied PRODUCT_ID and check if the availability for this ID is in the feed or not.
- Check if you have matched the correct element from your product feed to the PRODUCT_ID in the campaign settings. If you need to change the pairing, just click on the elements section in the campaign settings, change the pairing, save the changes and click on “Sync product feed”.
- If the availability for the product is not in the availability feed, check if it is not for example a sold out product. You don’t want to display such products on the marketplace anyway, so you don’t need to worry about this error message.
Required parameters are missing on the Allegro product card, go to the product card section to complete them = Mandatory parameters are missing on the Allegro product card. This message does not refer to your data, but to the data of the user who created the product card on Allegro and we now want to link your product offer to it. You can add these parameters in the product cards section under “Complete product cards”. More information can be found here.
Allegro could not find an exact matching product = You should only encounter this error message, which is displayed when there are multiple product cards with the same identifier in the Allegro product catalogue, in exceptional cases. Our application evaluates the status of the product cards on Allegro and assigns the offer to the best filled one. However, if none of the product cards are valid, the offer will not be assigned to any of them and the following message will appear in the validation.
An error occurred on Allegro’s side: the product card on Allegro does not contain any images, therefore the offer was not paired with the product card = Our app now sends product images to Allegro, but it only sends them as offer images. Therefore, if the product card is not in order on Allegro and there are some parameters or images missing, it is not possible to add these data to the product card via our app. And since the app only links your offer to an existing product card, it is not possible to publish it. However, you can try adding images manually directly in the Allegro listing form. All you have to do is go to the “List using form” section on Allegro, enter the EAN of the product in the search, select the found product card and click on the “REPORT INCORRECT PRODUCT INFORMATION” option. You can then fill in the missing images and send the suggested changes to Allegro.
If your validation message was not included in the list or if you are still not sure about something, please do not hesitate to contact us.