# What can I do if I'm trying to create a new online store, but Mergado says the store already exists?

**URL:** <https://forum.mergado.com/t/what-can-i-do-if-im-trying-to-create-a-new-online-store-but-mergado-says-the-store-already-exists/461>\
**Category:** Meet Mergado / FAQ\
**Created:** [June 21, 2022, 3:02pm UTC](https://forum.mergado.com/t/what-can-i-do-if-im-trying-to-create-a-new-online-store-but-mergado-says-the-store-already-exists/461 "2022-06-21T15:02:44Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![petrmindl](https://forum.mergado.com/user_avatar/forum.mergado.com/petrmindl/32/25_2.png) [@petrmindl](https://forum.mergado.com/u/petrmindl)\
**Post date:** [June 21, 2022, 3:02pm UTC](https://forum.mergado.com/t/what-can-i-do-if-im-trying-to-create-a-new-online-store-but-mergado-says-the-store-already-exists/461/1 "2022-06-21T15:02:44Z")

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In that case let us know at [mergado@mergado.com](mailto:mergado@mergado.com) and we will solve the issue together. The export was likely created by one of your colleges or the agency administering your campaigns.