# Meet Mergado / FAQ **URL:** https://forum.mergado.com/c/knowledgebase-faq/meet-mergado-faq/52.md [Latest](https://forum.mergado.com/latest.md) · [Categories](https://forum.mergado.com/categories.md) · [Tags](https://forum.mergado.com/tags.md) --- ## [How does payment for additional apps (extensions) from Mergado Store work with annual payment frequency?](https://forum.mergado.com/t/how-does-payment-for-additional-apps-extensions-from-mergado-store-work-with-annual-payment-frequency/1197)
**Author:** [@veronika\_kusalikova](https://forum.mergado.com/u/veronika_kusalikova)\ **Replies:** 0\ **Last updated:** [August 22, 2025, 7:53am UTC](https://forum.mergado.com/t/how-does-payment-for-additional-apps-extensions-from-mergado-store-work-with-annual-payment-frequency/1197 "2025-08-22T07:53:07Z")
If you have already set up annual billing or have switched to annual payments, you will receive benefits not only for the Mergado tariff itself, but also for additional extensions (apps) from the Mergado Store. Let’s tak… --- ## [How to set/change the feed format](https://forum.mergado.com/t/how-to-set-change-the-feed-format/1195)
**Author:** [@veronika\_kusalikova](https://forum.mergado.com/u/veronika_kusalikova)\ **Replies:** 0\ **Last updated:** [August 21, 2025, 7:38am UTC](https://forum.mergado.com/t/how-to-set-change-the-feed-format/1195 "2025-08-21T07:38:22Z")
Don’t know how to set the format you need for your feed? Let’s take a look. :point\_down: How to set the feed format You set the output feed format when creating a new project. Procedure: Create a new project Select t… --- ## [How can I create a new export?](https://forum.mergado.com/t/how-can-i-create-a-new-export/462)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 3:05pm UTC](https://forum.mergado.com/t/how-can-i-create-a-new-export/462 "2022-06-21T15:05:16Z")
New project The new project serves as a guide to help you create your first project. Below, we will describe the individual steps and other important information. This tutorial is intended for users who are new to Merga… --- ## [Who are Insiders?](https://forum.mergado.com/t/who-are-insiders/768)
**Author:** [@lehuy](https://forum.mergado.com/u/lehuy)\ **Replies:** 0\ **Last updated:** [June 15, 2023, 7:44am UTC](https://forum.mergado.com/t/who-are-insiders/768 "2023-06-15T07:44:06Z")
Edit: This post is no longer relevant. The Insiders group was merged into the MERGADO Research Group. Who are Insiders? A specific group of users –⁠ power users who are interested in new features in Mergado and want… --- ## [Where can I get information about my invoices for using MERGADO?](https://forum.mergado.com/t/where-can-i-get-information-about-my-invoices-for-using-mergado/606)
**Author:** [@lukashorak](https://forum.mergado.com/u/lukashorak)\ **Replies:** 0\ **Last updated:** [January 23, 2023, 1:01pm UTC](https://forum.mergado.com/t/where-can-i-get-information-about-my-invoices-for-using-mergado/606 "2023-01-23T13:01:59Z")
For an overview of issued documents – proforma invoices for payment and final tax documents – we recommend the INVOICES section, which you can find in the top bar of your user account. In this section, a user with t… --- ## [What Mergado does?](https://forum.mergado.com/t/what-mergado-does/458)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 3:00pm UTC](https://forum.mergado.com/t/what-mergado-does/458 "2022-06-21T15:00:09Z")
Mergado helps you with: Optimization of advertising costs in search engines for comparison engines - e. g. setting the offered price per click according to the price of products, exclusion of selected products from pr… --- ## [What is Mergado?](https://forum.mergado.com/t/what-is-mergado/465)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 3:06pm UTC](https://forum.mergado.com/t/what-is-mergado/465 "2022-06-21T15:06:24Z")
Mergado is a software that allows automatical changes in the data flowing from your online store to product search engines and other advertising systems. The changes made in Mergado allow you to improve your advertising … --- ## [How Mergado works?](https://forum.mergado.com/t/how-mergado-works/464)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 3:05pm UTC](https://forum.mergado.com/t/how-mergado-works/464 "2022-06-21T15:05:56Z")
Several times a day, Mergado will: download data from your online store apply modifications that you set up using rules and elements prepare output data downloaded by the comparison shopping websites The rule… --- ## [How can I start using Mergado?](https://forum.mergado.com/t/how-can-i-start-using-mergado/463)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 3:05pm UTC](https://forum.mergado.com/t/how-can-i-start-using-mergado/463 "2022-06-21T15:05:42Z")
There are two options: You have a skillful employee responsible for marketing who will learn how to use Mergado with the help of our tutorial, our blog or a training course. You take advantage of a paid administrat… --- ## [What can I do if I'm trying to create a new online store, but Mergado says the store already exists?](https://forum.mergado.com/t/what-can-i-do-if-im-trying-to-create-a-new-online-store-but-mergado-says-the-store-already-exists/461)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 3:02pm UTC](https://forum.mergado.com/t/what-can-i-do-if-im-trying-to-create-a-new-online-store-but-mergado-says-the-store-already-exists/461 "2022-06-21T15:02:44Z")
In that case let us know at mergado@mergado.com and we will solve the issue together. The export was likely created by one of your colleges or the agency administering your campaigns. --- ## [Mergado doesn't change the data automatically?](https://forum.mergado.com/t/mergado-doesnt-change-the-data-automatically/460)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 3:02pm UTC](https://forum.mergado.com/t/mergado-doesnt-change-the-data-automatically/460 "2022-06-21T15:02:01Z")
It does not. Mergado is a tool, not a service that will solve everything for you. You can see it as a system of chisels that help you process the advertisement in a perfect form. You need your hands and head to work with… --- ## [How to connect an output feed with a comparison shopping website?](https://forum.mergado.com/t/how-to-connect-an-output-feed-with-a-comparison-shopping-website/459)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 3:00pm UTC](https://forum.mergado.com/t/how-to-connect-an-output-feed-with-a-comparison-shopping-website/459 "2022-06-21T15:00:51Z")
Your online store’s feed, modified in Mergado, needs to be loaded into the comparison websites in order for the changes to apply. It is therefore important to insert the output feed for a given export from Mergado into t… --- ## [Does the service really pay off?](https://forum.mergado.com/t/does-the-service-really-pay-off/457)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 2:59pm UTC](https://forum.mergado.com/t/does-the-service-really-pay-off/457 "2022-06-21T14:59:46Z")
With the right settings, Mergado increases sales by up to tens of percent. Such revenues easily exceed the monthly costs for Mergado, which are in the order of tens of euros. --- ## [Is it possible to change the input feed?](https://forum.mergado.com/t/is-it-possible-to-change-the-input-feed/456)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 2:59pm UTC](https://forum.mergado.com/t/is-it-possible-to-change-the-input-feed/456 "2022-06-21T14:59:29Z")
For example: Until recently, you dealt with glami.de from the Google Shopping feed, but now you have a new feed for glami.de. Is it possible to change it somehow and thus cancel the conversion? It’s possible, but we don… --- ## [What am I really paying for?](https://forum.mergado.com/t/what-am-i-really-paying-for/455)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 2:58pm UTC](https://forum.mergado.com/t/what-am-i-really-paying-for/455 "2022-06-21T14:58:57Z")
You pay for using the application. It synchronizes data for you several times a day, saves your settings, and automatically registers and reflects any changes to the XML feed. Tariffs determined by the number of feed it… --- ## [Is it true that the first month of using Mergado is free?](https://forum.mergado.com/t/is-it-true-that-the-first-month-of-using-mergado-is-free/454)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 2:58pm UTC](https://forum.mergado.com/t/is-it-true-that-the-first-month-of-using-mergado-is-free/454 "2022-06-21T14:58:30Z")
Yes, it’s true. Before the end of the trial period, you will receive an email with a notification. --- ## [What can I do if I received a proforma invoice to pay for Mergado and I don't know why?](https://forum.mergado.com/t/what-can-i-do-if-i-received-a-proforma-invoice-to-pay-for-mergado-and-i-dont-know-why/453)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 2:58pm UTC](https://forum.mergado.com/t/what-can-i-do-if-i-received-a-proforma-invoice-to-pay-for-mergado-and-i-dont-know-why/453 "2022-06-21T14:58:16Z")
Let us know at user’s support (mergado@mergado.com) and together we will solve the issue. --- ## [How is the number of products calculated for tariff determination?](https://forum.mergado.com/t/how-is-the-number-of-products-calculated-for-tariff-determination/452)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 2:57pm UTC](https://forum.mergado.com/t/how-is-the-number-of-products-calculated-for-tariff-determination/452 "2022-06-21T14:57:56Z")
Total number of products = sum of all feeds. For example: 2.000 items for Idealo + 2.000 items for Facebook + 1.500 items for Google Merchants = total 5.500 items = Basic tariff. To find out more about our different tari… --- ## [For each country I have a separate store. Do I have to pay for each of them separately or can I sum?](https://forum.mergado.com/t/for-each-country-i-have-a-separate-store-do-i-have-to-pay-for-each-of-them-separately-or-can-i-sum/451)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 2:57pm UTC](https://forum.mergado.com/t/for-each-country-i-have-a-separate-store-do-i-have-to-pay-for-each-of-them-separately-or-can-i-sum/451 "2022-06-21T14:57:12Z")
You pay for every online store with a unique domain separately. If you advertize from one online store on two engines (e.g. shopalike.fr and .es), the items are summed up together. However such solution prevents from ge… --- ## [I have more than one store, can I sum up all the feeds together and pay a tariff according to one?](https://forum.mergado.com/t/i-have-more-than-one-store-can-i-sum-up-all-the-feeds-together-and-pay-a-tariff-according-to-one/450)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 2:56pm UTC](https://forum.mergado.com/t/i-have-more-than-one-store-can-i-sum-up-all-the-feeds-together-and-pay-a-tariff-according-to-one/450 "2022-06-21T14:56:34Z")
No, you can’t. You pay for each online store separately. Also, a domain language variation of one online store (e.g. .sk/.de/.pl mutations) is considered as a separate store. --- ## [How does a tariff change when the number of items in a feed is decreased/increased?](https://forum.mergado.com/t/how-does-a-tariff-change-when-the-number-of-items-in-a-feed-is-decreased-increased/449)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 2:55pm UTC](https://forum.mergado.com/t/how-does-a-tariff-change-when-the-number-of-items-in-a-feed-is-decreased-increased/449 "2022-06-21T14:55:11Z")
Tariff is set automatically after registration and feed import (it is calculated as a sum of all items in all output feeds, see previous questions). In case you intentionally decrease the number of items in your feed, y… --- ## [What are the user account types and their permissions?](https://forum.mergado.com/t/what-are-the-user-account-types-and-their-permissions/448)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 2:54pm UTC](https://forum.mergado.com/t/what-are-the-user-account-types-and-their-permissions/448 "2022-06-21T14:54:07Z")
For each online store you can give access to any number of users-administrators. At the same time you can transfer an online store to a new user. You can edit online store’s administrators on the Mergado application’s m… --- ## [Can one online store be administrated by more than one user?](https://forum.mergado.com/t/can-one-online-store-be-administrated-by-more-than-one-user/447)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 2:53pm UTC](https://forum.mergado.com/t/can-one-online-store-be-administrated-by-more-than-one-user/447 "2022-06-21T14:53:21Z")
Yes, it can. An online store can have one owner (whose contact details is used for invoicing) and several administrators , each having his own unique login and assigned permissions (access to read only or access to edit)… --- ## [How do I add a new user to my online store account?](https://forum.mergado.com/t/how-do-i-add-a-new-user-to-my-online-store-account/446)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 2:52pm UTC](https://forum.mergado.com/t/how-do-i-add-a-new-user-to-my-online-store-account/446 "2022-06-21T14:52:40Z")
To add a new administrator to your existing online store, first, you need to create a new user account for that administrator. You can edit the online store’s administrators on the Mergado application’s main page on the … --- ## [I own more than one online store. Do I have to register for every one of them separately?](https://forum.mergado.com/t/i-own-more-than-one-online-store-do-i-have-to-register-for-every-one-of-them-separately/445)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 2:51pm UTC](https://forum.mergado.com/t/i-own-more-than-one-online-store-do-i-have-to-register-for-every-one-of-them-separately/445 "2022-06-21T14:51:50Z")
No, you don’t. Sign into your Mergado account and create a new export with data from a new online store. Under one account you can administer an unlimited number of online stores. You pay for each of them separately, bu… --- ## [Is it possible to export Mergado settings from one online store into another?](https://forum.mergado.com/t/is-it-possible-to-export-mergado-settings-from-one-online-store-into-another/444)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 2:51pm UTC](https://forum.mergado.com/t/is-it-possible-to-export-mergado-settings-from-one-online-store-into-another/444 "2022-06-21T14:51:21Z")
Unfortunately, this is not possible. In case you need to change an online store’s administrator (e.g. when transferring the administration from an agency to an online store or the other way around), we recommend using th… --- ## [What is a Feed audit?](https://forum.mergado.com/t/what-is-a-feed-audit/443)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 2:50pm UTC](https://forum.mergado.com/t/what-is-a-feed-audit/443 "2022-06-21T14:50:50Z")
Feed audit is a tool for a basic check of your feed. It is available online for free without the need to register. Mergado will also perform an audit automatically when you load a feed after registration. --- ## [Is the Feed audit for free?](https://forum.mergado.com/t/is-the-feed-audit-for-free/442)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 2:50pm UTC](https://forum.mergado.com/t/is-the-feed-audit-for-free/442 "2022-06-21T14:50:07Z")
Yes, an unlimited number of XML or CSV feed audits is for free. --- ## [What is a feed?](https://forum.mergado.com/t/what-is-a-feed/441)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 2:49pm UTC](https://forum.mergado.com/t/what-is-a-feed/441 "2022-06-21T14:49:23Z")
A feed is a data file with information about your products. There are different types of feed file types, e.g. XML or CSV. It contains a product’s name, description, price, terms of delivery, a category of the product, a… --- ## [Is it possible to audit a feed even with an HTTPS server?](https://forum.mergado.com/t/is-it-possible-to-audit-a-feed-even-with-an-https-server/440)
**Author:** [@petrmindl](https://forum.mergado.com/u/petrmindl)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 2:48pm UTC](https://forum.mergado.com/t/is-it-possible-to-audit-a-feed-even-with-an-https-server/440 "2022-06-21T14:48:27Z")
Yes, it is. In case the audit wouldn’t work, let us know at mergado@mergado.com. [Next page](https://forum.mergado.com/c/knowledgebase-faq/meet-mergado-faq/52.md?page=1)